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Terms and Conditions

of  Customer Care Solutions – Call Center Betriebs GmbH – International Assistance Group Austria, in the following briefly named CCS.

Preface

The following terms and conditions are an essential component of all contracts with CCS, even if they might not be referred to, in other, separate business occasions. 

Variations of these terms and conditions only count, if they are emphatically accepted and approved in written form by CCS. Eventual regulations of integrated parts of the contract will be executed by Austrian law.

Payment terms

Our pricelists and tariffs are quoted, as far as not differently stated, in EURO, are noncommittal and do not include GST but exclude VAT. If new pricelists should be released, all prior pricelists lose their validity.

The payment of the CCS bills has to be effected promptly after financial statement, strictly net without deduction or cash discounts. Payments will be considered as received once the cash amount is cleared or deposited in our company bank account. In case of exceeded time limits concerning payments of any kind, CCS is authorized to account default interests with 5% beyond VIBOR (Vienna Inter-Bank Offered Rate) without warning notice.

Order processing, duration of contract

With the acceptance of the order, a contract featuring use and adduction of the CCS services will be accomplished. This contract will be discounted according to the current tariffs of the specific case.

In case of reasonable doubt concerning financial reliability, CCS reserves the right to refuse the order. If the contract does not include a time limitation, the contract may be cancelled by both sides respecting the cancellation period of one month. The soonest possible cancellation can occur 3 months after the contract conclusion.

Liability and claims

CCS guarantees the highest possible quality of its services within the target agreement and/or within the appointed limits of service levels. CCS assumes no responsibility or liability, in case of disturbances of the internet or other access networks, or in case of  customer misstatements.

CCS generally excludes every right to regress in case of delayed or incomplete service provision.

Cancellation of a contract

In case of delayed or stopped payments, insolvency or other indications for a worsening of the customer’s  financial circumstances, CCS is entitled to withdraw from the contract.

CCS reserves the right to sue the customer for the originated damages, particularly the costs for the installation of the contractually appointed services.

Place of execution, jurisdiction, further terms

The customer is not entitled to set off claims against CCS. Oral subsidiary agreements are illegitimate. 

Place of execution and jurisdiction is Vienna. CCS is entitled to sue either at domestic courts or at a court located  in the customer’s area.

If individual terms of the contract are completely or partially invalid, or if the contract has a loophole, the validity of the other terms will not be effected. In case of invalid or missing terms, the particular legal regulation will be applied.

Exclusively  Austrian law can be applied.

Vienna, 24th August 2007

Ferdi Akdag

CEO