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Overview

SAFE

Tele office:

Permanent reachability is a major need of customers and potential clients.  Very often permanent availability can not be garanteed during call tops, lunchtimes, meetings, plant holidays and off-time.

Our Tele Office can answer all of your calls. Our services range from receiving and transferring calls to the execution of the accurate customer request.

Permanent availability guarrantees no unanswered calls which displease customers or potential clients.

For further information please call 01/40 190

Order / booking hotline:

The customer desires a professional appearance as well as friendly and competent consultation and execution of orders / bookings.

CCS operates a 24/7 call center, which receives and accomplishes orders and bookings. Furthermore we can take over all logistic work such as storage and dispachment of products and information material addressed personally to your customers / clients.

Info hotline:

Personal advice, information and consultation concerning your company and its services and products are highly valued by customers. Most of the customers appreciate the significant difference between personal advice and e.g. internet based investigation. By taking care of your customer requests, our employees will welcome your customers to your company in the polite, personal and competent way every client or potential customer should be treated.

Malfunction and emergency hotline:

When malfunctions or emergencies occur, the customer wishes to talk to the accurate person in the company. That is not always possible, especially, if the customer calls during call tops or off-time or during plant holidays. Therefore our alarmcenter will develop a company customized emergency plan. Furthermore the agents will contain the customer data incl. a description of the problem, the transmission of the received data to the particular contact person or on call technician and take over the routing.

If you have no own on call technician-network, we will be happy to advise and consult you concerning diverse network opportunities and support you setting up a area-wide network of external service companies.

Lottery,  IVR-solutions:

Well appealed lotteries endowed with appropriate prices, provide the opportunity for every company to brand its products or services and to accelerate close customer loyalty. This may occur either by personal contact or via technical solutions like IVR (record of calls, automatic speech systems via IT)

Televoting:

televoting provides the opportunity for costumers to express their opinions on certain issues. Today televotings are mostly used for TV Shows, but it is also possible to use them for gathering customer desires. This can be processed by giving the customer suggestions for improvement  of products or services, which will then be rated by the customer. Like the lottery the televoting can be processed  by personal contact, but mostly technical solutions like IVR (record of calls, automatic speech systems via IT) are used.

1st level support:

If simple product-malfunctions or problems occur, all customers appreciate personal support. For these often simple problems your professional technicians have to be ready for operation and must invest lots of time.  

If a professional technician is not necessary for such simple problems, CCS provides 1^st level support call center agents 24 hours a day. Whether it concerns inspection or adjustment of technical machines – we will handle these requests.

Helpdesk:

If complex malfunctions and problems occur, the customer wants a fast and appropriate solution or advice from a professional technician 24 hours a day.

These solutions and advices are operated in your name by professional technicians, which are authorized by us. The helpdesk can be in form of a technical or medical hotline, but also the combined use of intra-corporate and extra-corporate Systems is possible.