customer care solutions call and assistance center

customer care solutions – call center and assistance Betriebs GesmbH / International Assistance Group Austria is an Austrian company, founded by private investors, with international orientation.

ccs operationally runs

an assistance control room for the 24/7 organisation of worldwide support in emergencies and crises,
two call centers for answering and following up calls,
and a telemarketing organisation for the handling of outgoing, marketing oriented calls.

Under the own brand SAFE ccs developes and sells precaution, assistance and insurance solutions for travellers and companies.

With its interest in the International Assistance Group Inc. Paris ccs acts as a global player and disposes of a worldwide intervention and supplier network for accomplishing the most complex tasks.

Trust the communication competence of our call center when it comes to finding customers and building up customer loyalty. Trust our unique experienceif you need competent assistance solutions. Trust in the widespread method of the resolution of SAFE, its flexibility and innovative ability, if it is about crises communication and support in every small or big mishap, at any time, at any place in the world.

In this area you will find general information about ccs, its history, our principles, your contact person and our commitment ÖNORM D-1020 to the quality in our call center and alarm control unit, which is subjected to a severe audit by independent auditors of the Austrian standardization institute.

We hope that this website answers most of your questions. We are looking forward to a good, successful and profitable collaboration.

With kind regards